How much does shipping cost?
Shipping rates are dynamically calculated by Canada Post at the check based on the weight and distance.
We welcome U.S. orders or inquiries. Please contact us directly at firstname.lastname@example.org.
How long will it take for my shipment to arrive?
1-3 business days for stock orders
2-4 weeks (approximately) for custom-printed ribbon or back-ordered items
During our high season (September 1 – December 31), processing and shipping times may be extended.
What shipping company do you use?
We use a variety of couriers, depending on which one can get it to you the fastest and at the least cost. The companies we use are Canada Post, Canpar, FedEx, Purolator and UPS.
What happens to back ordered products?
A member of our customer service team will contact you if any of the products ordered are not available. You will be given an ETA and can decide if you would like to cancel the backordered items or have them shipped once available. The backordered items are subject to a secondary shipping charge