Terms & Conditions

Welcome to Ribbon Canada. By using our website and placing an order, you agree to the following terms and conditions.

1. General

Ribbon Canada provides custom printed ribbons and related products. By accessing our website, you agree to comply with these terms at all times.

2. Orders & Payments

• All orders must be paid in full before production begins.
• We reserve the right to refuse or cancel any order at our discretion.
• Prices are subject to change without notice.

3. Custom Orders

• All custom products are made based on the details provided by the customer.
• Customers are responsible for ensuring all text, design, spelling, and specifications are correct before placing the order.
• Once approved or submitted, we are not responsible for errors in customer-provided content.

4. Production & Delivery

• Production times are estimates and may vary depending on order volume and complexity.
• Ribbon Canada is not responsible for delays caused by shipping carriers or external factors.
• Shipping times are separate from production times.

5. Cancellations

• Orders cancelled after placement are subject to a 30% administration fee plus any design costs incurred.
• Orders cannot be cancelled once they have entered production.

6. Returns & Refunds

• All returns and refunds are subject to our Refund & Return Policy.
• Custom products are non-refundable except in cases of defects or errors caused by Ribbon Canada.

7. Intellectual Property

• All content on this website (logos, designs, images, text) is the property of Ribbon Canada and may not be used without permission.
• Customers must ensure they have the right to use any logos, trademarks, or artwork submitted.

8. Limitation of Liability

• Ribbon Canada is not liable for any indirect, incidental, or consequential damages arising from the use of our products or services.
• Our liability is limited to the value of the order placed.

9. Privacy

• We collect and use customer information only for order processing and communication.
• Your information will not be shared or sold to third parties.

10. Changes to Terms

• Ribbon Canada reserves the right to update or modify these terms at any time without prior notice.
• Continued use of the website implies acceptance of any changes.

11. Contact Information

For any questions regarding these Terms & Conditions, please contact:
📧 info@ribboncanada.com